Privacy Policy

1. What Personal Information We Collect

Information You Provide Directly

• Contact information: Name, email address (e.g., if you subscribe to a newsletter, submit a contact form, or create an account)
• Communication records: Messages or enquiries you send us
• Billing information: In future, if we introduce ticketing or paid features, we may collect payment and billing information. Any such information will be processed by PCI-DSS compliant third-party payment providers.

Information Collected Automatically

• Device and browser information: IP address, browser type and version, operating system, device type
• Usage data: Pages visited, time spent on pages, referring URL, click patterns
• Location data: Approximate geographic location derived from IP address (used to show relevant nearby events)
• Cookies and similar technologies: See our Cookie Policy for details

2. How We Collect Personal Information

• Directly from you — when you subscribe to our newsletter, submit a contact form, create an account, or otherwise interact with us
• Automatically — through cookies, analytics tools, and server logs when you browse the Website
• From third-party payment processors — in future, if payment features are introduced

3. Why We Collect Your Information

• To operate and improve the Website and our services
• To personalise your experience (e.g., showing events near your location)
• To respond to your enquiries or requests
• To send you newsletters or marketing communications (only with your consent — you may opt out at any time)
• To analyse Website usage and improve performance
• To comply with legal obligations
• To protect our rights and prevent misuse of the Website

4. Disclosure of Personal Information

We may disclose personal information to:

• Service providers who assist us in operating the Website (e.g., hosting providers, analytics services, email delivery services)
• Payment processors — if and when payment features are introduced
• Law enforcement or regulatory bodies where required by law
• Professional advisors (e.g., lawyers, accountants) as necessary

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Some of our service providers may store or process data outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information consistently with the APPs.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• SSL/TLS encryption for data in transit
• Access controls limiting who can access personal information
• Regular review of our data handling practices

6. Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate, out-of-date, incomplete, irrelevant, or misleading information

To make a request, contact us using the details below. We will respond within a reasonable period (generally within 30 days).

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

8. Direct Marketing

We will only send you direct marketing communications where you have consented or would reasonably expect to receive such communications. Every marketing communication will include a simple opt-out mechanism. You may opt out at any time.

9. Anonymity

You may browse the Website without identifying yourself. Where practicable, you have the option of not identifying yourself or using a pseudonym when interacting with us. However, if you do not provide certain personal information, we may not be able to provide some services.

10. Complaints

If you believe we have breached the APPs or handled your personal information inappropriately, you may lodge a complaint with us. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Website after changes are posted constitutes acceptance of the updated policy.